I’m Running Late

Please arrive 5 minutes before your scheduled treatment time so that you can check-in. If you are running late, please let us know by telephone 020 7018 6636.

Arrivals more than 15 minutes after the scheduled booking time may result in the appointment being cancelled and a charge equal to the cost of your treatment(s) being applied.

Cancellations

The Nail Artistry has a 24h Cancellation Policy. If you wish to cancel, amend or reschedule your appointment, please call us 020 7018 6636 or do so ONLINE via our Phorest Booking Site. Please note we DO NOT accept cancellation via texts, voicemail and contact form enquires.

If your appointment is changed, cancelled or rescheduled with less than 24 hours notice, we reserve the right to require a cancellation fee of 50%.

For cancellation with 1 hour notice or less and No Show, we reserve the right to charge you a cancellation fee of 100"% of the total appointment value.

gel Polish Guarantee

At The Nail Artistry, we strive to deliver a Flawless Finish every time and are proud to offer the gel manicure guarantee! It’s simple – if you purchase any of our gel manicures and experience any issues, for any reason over the following 7 days, we will happily fix it for free.

To redeem the guarantee, please email a photo(s) of the affected nails to thenailartistryld@gmail.com and our team will handle the rest!

Careers

If you are interested in joining The Nail Artistry team, please send us an email at info@thenailartistry.co.uk

T&C

We will not be responsible for any breaking or infected nails after you leave the salon.

If you are not happy with your nails, please make us aware of it before you pay. We will adjust them to your satisfaction or remove any enhancements or coating that have been applied. No refund will be given because you have simply changed your mind.